Zoom Meeting: PUP - Pups Unstressing Passengers

Heidi Huebner will be our speaker at the December 4 Zoom Meeting. When hired by the Los Angeles International Airport (LAX) to revamp their volunteer program Heidi brought the idea up to her boss that one day dogs could be brought in. But it wasn’t until a few years later that it actually received consideration. The airport was trying to figure out how to improve customer service, and Heidi suggested bringing therapy dogs. With her background, she volunteered to make a presentation to explain how this would be implemented. It was approved and welcomed with open arms. In 2013, the Pets Unstressing Passengers (PUPs) program began. Click here to join the Zoom only meeting.